CHARLESTON, W.Va. -- An attorney who is a deputy advocate with the state Public Service Commission Consumer Advocate Division was appointed Wednesday to serve as the division's new director. Jacqueline Lake Roberts will start Oct. 1."I'm honored and humbled by the commission's decision," Roberts said. "It's a tremendous honor to serve the public in this position."The Consumer Advocate Division represents residential consumers in proceedings before the PSC. The Commission regulates rates and services of electric, telephone, natural gas, water, wastewater and solid waste disposal utilities.Roberts now serves as a deputy consumer advocate. She will replace Byron Harris, who started working with the Consumer Advocate Division in 1982 and had been director since 2007."I have some big shoes to fill," Roberts said.From her time working with Harris, Roberts admired his attention to all the facts and legal issues in each case and how they would affect residential consumers.
Roberts previously served as the senior manager of Regulatory Affairs and Public Policy for EnerNOC Inc., where she was responsible for state regulatory matters, commission proceedings, litigation, legislative issues for a nine-state region and regional transmission issues.Also, she served as an assistant consumer counsel for the Ohio Consumer Counsel and executive director and president of the Public Utility Policy Institute in Concord, N.H."We are pleased to make this appointment," PSC Chairman Mike Albert said in a news release. "We have great confidence in Ms. Roberts' ability as a litigator and feel she will continue the effective leadership of the Consumer Advocate Division."Roberts is admitted to practice law before the U.S. Supreme Court and by the bar of the supreme courts of West Virginia, Ohio, New Hampshire, Vermont and Nevada.Reach Caitlin Cook at firstname.lastname@example.org or 304-348-5113.