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Hotline to answer questions about public benefits and water settlement checks

elk river water crisis intake facility

The West Virginia American Water Co. intake facility on the Elk River.

A nonprofit law firm is adding a hotline for West Virginia residents who receive public assistance and are looking for more information about settlement payments from the 2014 water crisis.

Legal Aid of West Virginia announced its hotline Monday, days after settlement checks were mailed out to people who filed “simple residential claims.”

Nearly 200,000 residents and businesses will receive checks totaling about $73 million.

The settlement is supposed to cover people who were told not to drink, clean with or bathe in the water for days after the 2014 Kanawha Valley water crisis.

Some people receiving checks also receive public benefits from the West Virginia Department of Health and Human Resources or Supplemental Security Income, and can call the hotline for information about how to avoid benefits penalties. 

Any West Virginia resident receiving public benefits may call the hotline at 1-877-331-4259, or visit for more information.

CORRECTION: An earlier version of this story should have noted that this hotline is only for West Virginia residents on public benefits. 

Funerals for Sunday, August 18, 2019

Combs, Amy - 5 p.m., Bible Center Church, Charleston.

Michael, Sherry - 2 p.m., Handley Funeral Home, Danville.

Morrison, Ray - 2 p.m., Morris Funeral Home, Cowen.

Smith, Robert - 3 p.m., Curry Funeral Home, Alum Creek.

Stump. Arleen - 1 p.m., Roach Funeral Home, Gassaway.

Wright, Gary - 2 p.m., Preston Funeral Home, Charleston.